Sustainability and Cutting Edge Technology.
Central America's First Top-Level Business Park.
World Demand for IT Talent: Offshore and Nearshore ITO and BPO
Global sourcing has become a key competitive necessity for major organizations. While a number of factors affect the cost
savings potential of any given global sourcing arrangement, the availability and the cost of labor are
among the most important.
Trend analysis in contact center, BPO and IT industries, show that the demand for skilled graduates in business, technology
and social sciences is intensifying. Throughout the next decade, the U.S., Europe, Japan, China and India will face a
shortfall of 32 million technically specialized professionals. Latin America is ready to confront this
challenge.
Latin America, a hot spot and the new India
According to a recent study developed by A.T.Kearney, Latin America has clearly become a hot story. Latin America has
gained momentum in the offshoring and near-shoring discussion primarily due to its language capabilities and low costs.
Many Latin American countries, such as Honduras, can cater to both Spanish and English speaking customers at costs
comparable to those offered in traditional offshore destinations such as India and the Philippines. Latin America
is also appealing due to its proximity to the United States, similar time zones, cultural affinity and availability
of workers.
Companies have been outsourcing a host of functions to countries there in recent years, ranging from IT maintenance, software
development and operations support to business process outsourcing (BPO), shared service centers and call centers.
Latin America has become the world’s next outsourcing hotspot due to the region’s unique ability to offer dynamic,
multilingual contact center services for a wide range of global markets. This region will continue to both rival, as well
as complement, India’s own world-famous BPO industry. A growing number of companies will turn to the Latin American
region, whether they are U.S. companies looking for locations in close proximity and time zone, similar business culture
and English speaking / bilingual workforce; Spanish companies looking for economical and skilled Spanish language skills;
or local or global companies looking to service domestic or regional consumers.
For companies in North America and Europe the interest in Latin America is twofold, as they view it as an alternative
destination for English based services as well as a location to serve their large Spanish-speaking clientele and business
processes.
With 40 million Hispanics and growing, the United States has the second largest population of Spanish speakers in the
Americas. As this group continues to gather economic strength, it is drawing increased attention from
corporate America.
Many multinational companies have expanded and are now better positioned to grow their global footprint by settling in Latin America, with Honduras as the future development spot.
The future holds a strong Latin American BPO industry built on the foundation of highly skilled workers,
well-established business culture, exceptional customer service and affordable contact center services. In years to come,
we can expect that India and Latin America will form two giant pillars upon which the majority of the BPO industry will be
built.
Offshore / Near shore outsourcing: Honduras,
the rising star!
Offshore outsourcing requires choosing a partner to deliver your IT support from a country outside of your primary
region. Offshore outsourcing has been equated with lower support costs, but that only tells part of the
story. Companies choose offshore outsourcers for the same reasons they consider outsourcing in general: to focus on
their core business, to improve scale, to deliver more services, as well as to achieve cost savings. And there are
more shores than just India…
Nearshore outsourcing is very similar to offshore outsourcing, except that the outsourcing firms generally are located in
close proximity with a corporation's border. In the case of the United States, this generally means Canada,
Mexico or Central America.
The objective is to capture the lower prices afforded by these countries while still maintaining a close geographical
relationship. Because travel times are minimized, some companies feel that near shore partners are easier to manage
and evaluate: based on this, Honduras makes a perfect choice!
Honduras, The Next IT and BPO Hub in Central America
Honduras represents a very attractive investment opportunity due to:
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A world-class telecommunication infrastructure, connected through three submarine cables, Energía 1, Maya 1 and Arcos,
to the main internet and communication backbone in the U.S.
- The largest academically prepared and bilingual work force in the Central American región, at a competitive cost
- And finally, Altia Business Park offers the most competitive real estate cost for a Class A office space, in Latin America. Due to the above, site selectors have catalogued Honduras as the next IT, BPO and contact center hub in Central America, and Altia Business Park as the right choice for companies on the contact center, business process outsourcing and IT markets. .
Three of the world’s most advanced networks, Energia 1, Maya 1 and Arcos, guarantee 99.9875 percent redundancy,
meaning the network has essentially zero down-time. Securing competitive international phone rates for a company
also is easy from one of the providers offering service in Honduras, such as AT&T and Sprint.
Honduras offers the service sector a young population, 18-35 years old, comprising nearly one-third of the nation’s overall
population. A high percentage of that group is bilingual and possesses a technical aptitude. This bilingual
workforce is located in the U.S. Central Time Zone, only a two-hour flight away from Miami, Atlanta and Houston.
As the telecommunications industry expands in the country, so do the advantages for investment in the service sector,
putting Honduras in perfect position to launch a business.
San Pedro Sula, the new IT, BPO and Contact Center Hub in Central America
The Sula Valley is the perfect scenario in which to create a project full of innovation such as Altia Business
Park. Located in the northwest part of San Pedro Sula, Altia Business Park will be situated in the industrial
capital of Honduras.
Honduras will see its first business park in the second quarter of 2009. Altia Business Park will offer service
sector companies, such as IT, business process outsourcing (BPO) and contact centers, a place to launch their business,
with easy access to technology and pre-wired office space located in “smart” buildings.
Through a sustainable business model and cutting edge technology, Altia Business Park will be the Central America’s
First Top Level Business Park. Altia will be the base of world leaders servicing the contact center industry,
the business process outsourcing and the IT sectors.
What does Altia Business Park offer to Contact Centers, BPO and IT companies?
Altia Business Park is an innovative answer to current corporate requirements. This will be the first intelligent
business park in the region to focus on providing a complete physical infrastructure to companies wishing to work in a
global environment, with the competitive advantages that Honduras has to offer: real estate cost at a competitive price,
world class telecommunication infrastructure and bilingual personnel availability.
Altia, The Class A, Sustainable Business Park in Central America offers a wide range of superior amenities
in a secure
business environment, designed to obtain the highest efficiencies possible and generate incomparable work experience.
In order to facilitate the establishment of any company within Altia Business Park “turnkey” office space will be
provided, constructed to meet the specific needs of every client. Altia`s complex includes:
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This concept will attract companies providing technological services such as contact centers, business process outsourcing,
back office services and telemarketing, as well as base of operations for regional corporate offices.
Altia Business Park is also catalogued as a Free Zone, meaning that your operation is totally except of any tax of any
sort. You can repatriate all your Net Operating Income/Profits anywhere in the world without any tax. You are also
exempt of any local or national tax.
Altia Business Park, strategically located near the main universities of San Pedro Sula, and with 43 bilingual schools
in the city, offers to its’ tenants, world class office space, built with the most technologically advanced infrastructure.
Altia Business Park is the business park for big corporations, the right place for the contact center, business process
outsourcing and IT.
The Class A sustainable business park in Central America: The next IT, Contact Center and BPO Hub in Latin America!
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