BPO's

Latin America has gained momentum in the off shoring and near-shoring discussion primarily due to its language capabilities and low costs. The major part of BPO work is back-office or internal operations.  BPO is growing strongly with a great number of companies choosing to outsource one or more of their business functions such as Human resource, training and finance.

Some front office or client-facing BPO operations include call centers, even though call centers have been broken into a separate service offering-operation. The future holds a strong Latin American BPO industry built on the foundation of :

Highly skilled workers

Largest English speaking and IT population in Central America (410 bilingual schools), almost 100% more than the rest of Central American countries combined (Approximately 100,000 people in the country).

Well-established business culture

More than 25 yrs of democracy – catalogued by the World Economic Forum as a country with good future perspectives. Multinational carriers presence (Milicom – Navega, Multidata, Digicel (Irish), Telecorp, Cablecolor, Telcel (Mexican – Claro).

Exceptional customer service

Companies can have the same quality servicedespite the different locations due to the language skills Latin American’s can deliver.

Affordable services

Real estate cost is also a big factor. Considering that a Class A office space would cost you US$26 per square meter in Costa Rica and US$30 in Panama, Altia Business Park offers world class infrastructure at a cost of US$20. This is the lowest comparing it to any other Latin American country (Buenos Aires is around US$35 per square meter, Mexico city is around US$40.) Guatemala and Nicaragua confront serious circulation and traffic problems, with lower bilingual populations than Honduras.

 In years to come, we can expect that India and Latin America will form two giant pillars of the BPO industry.