Contact Centers

Latin America is becoming the next Call Center outsourcing hub in the Americas, and Central America is in the heart of this new trend. Altia Business Park, based in the northern Honduran city of San Pedro Sula in Honduras, offers corporate office space to outsourcing call center companies with inbound or outbound specializations. One of the most important keys to the boom the business is enjoying, is in Latin America, due to the region’s unique ability to offer multilingual contact center services for a wide range of global markets. A growing number of companies will turn to the Latin American region, whether they are U.S. companies looking for locations in:

Close proximity and time zone

Honduras is in the heart of the Americas. It is located only two hours by air and 48 to 72 hours by sea to the U.S, near the manufacturing centers of North America and the largest market in the world.

Similar business culture

Cultural Affinity is a very important factor for many companies. Executives feel that affinity with a foreign culture makes them feel psychologically close to that particular culture.

English speaking  bilingual workforce

With the exception of Honduras, all the rest of Central American countries lack sufficient  “critical mass” on the available bilingual personnel. This is one of the main key drivers of contact centers and BPO’s. With more than 450 bilingual schools, we have 50,000 English speaking populations, with computer skills. If you compare vis a vis personnel cost is also lower in Honduras.

Spanish companies looking for:

Economical and skilled Spanish language skills

Latin American countries can provide customer service un several different languages.

Local or global companies looking to service domestic or regional consumers

Outsourcing companies do not have to worry about retaining workers.  Latin American workers are pleased to have a stable job with a good salary due to the standards of the countries. Latin America will soon become the next outsourcing hotspot in the Americas.