Customer Designed Workspaces

The call center agent is one of the most valuable assets that a today's client focused, sale driven companies have. Ensuring call center agents ergonomic health and happiness can greatly reduce turnover, increase productivity and achieve greater customer service success. An your success is what drives us at Altia Business Park to offer you the best designs and setups for your operation.

Your call center furniture must not only accommodate your call center agents, but also accommodate the technology that supports your call center agents. It must be able to incorporate computers, phone and data lines, printers, and the cabling that goes along with technology requirements. At Altia Business Park. our strategic partners, Panavision and Milano and our team of architects, have taken this into consideration, in our furniture option and office layouts.

Aesthetically pleasing, functional, flexible and practical, these are all characteristics we will provide at our business and technology park. Cabling requirements are taken care of, while flexibility is provided by careful design, which allows for various combinations of working desk solutions. A key component of any call center is the modular workstation, which has the purpose of providing a scalable furniture solution as your business grows. Altia Business Park also offers custom designs according to specific needs of its customers.

In a call center environment where noise levels can be very high, modular workstations can be used to reduce noise, while not compromising comfort for the agents. Normally call center provide higher panels along with sound absorbent materials As for best results, but in order to maintain an open floor plan, lower panels and glass surfaces maybe the choice of executives.

Along the lines of an aesthetically pleasing call center floor plan, suppliers of modular workstation provide a range of colors and patterns for fabrics and work surfaces.

Loud talking and ringing telephones are nearly the maximum of allowable volume in the office. Therefore, acoustic measures have been taken into consideration by Alta Business Park architects in order to provide an efficient and stress-free working atmosphere.

The corporate call center has become an important component of the office landscape. The use of call centers is increasing as businesses expand their product offerings and their services become more complex. Call centers provide a diversity of services to companies such as order entry, customer service, and technical support to customers. Since call centers are generally high pressure, high density, high tech environments, they require the comprehensive understanding of many factors to achieve successful design solutions. Call center furniture must take into account the ergonomic, lighting, electrical, telecommunications, and acoustical issues in creating a quality call center for a staff often working in on-gang shifts 24/7.

A call center's facility should be designed with its staff, technology and an effective layout that targets work flow in mind. Workstations should be large enough to accommodate the responsibilities of its occupants, while small enough to maximize the facility floor space. Many call centers now want workstations that encourage teamwork and open communication. Companies need to develop panel height requirements based on the delicate balance between interaction and privacy needs, and not on standard available panel heights dictated by monolithic furniture. Call center furniture that offers lower panel heights, stacking and de-stacking capabilities, floor to ceiling capabilities and partial glass panel options should be considered before others. Special features like off-modular capabilities, desk height power and data, and top to bottom lay-in cabling, give designers and facilities managers the tools they need to make the call center furniture functional, and beautiful. And as the work force grows or tasks change and evolve, the call center furniture should have the ability to change quickly and cost effectively. Our engineering team at Altia Business Park has taken all the above considerations on the following designs.

Another important criteria for call enter furniture is its ability to be ergonomically sound and be customized for the agent. The call center furniture must be flexible and adjustable to meet individual preferences. The user creates a comfortable environment by determining the optimal placement of panel-hung components, adjustable at 1 inch increments; having flexible non-handed orientation for the workstation; and curvilinear work surfaces with cascade edges. Keyboard trays and tool rail tiles allow for easy access to work tools. Incorporating the effectiveness and well-being aspects of ergonomics into office cubicle furniture purchases can produce cost benefits in terms of significant reduction of workman's compensation, insurance expenditures and absenteeism and most importantly increased productivity through worker satisfaction.

Available Layouts For Call Center: 24 seats, 46 seats, 86 seats, 195 seats